Denbun POP version Manual

Limitations

Denbun POP version - Limitations

The Denbun does not work if the cookie is not allowed in your browser.
Please make sure that the cookie setting is either "accept" or "ask me when accept".
It assumes that only one user uses one user account. If more than one user login using the same user account, you may encounter unexpected behavior such as data loss or damage. Using more than one browser may cause the same problem. Using "Back" button of your browser may cause unexpected behavior such as data interfere during registering and /or updating process. Please use the icons and buttons to move between pages and update the data.
JavaScript needs to be enabled on your browser.
It does not support any Emoticon on mobile devices (You have a trouble of Mojibake:garbage characters).
You cannot search messages in more then one e-mail account at once.
If you have plural e-mail accounts, you cannot select more than one account for search function.
The search function may not find a message whose size exceeds 10,000 characters.
The search function checks first 10,000 characters.
(The characters after 10,000 characters are ignored and not searched)

The full text search specification

- A keyword is case-sensitive.

- Cannot find double quotation """ and asterisk "*". If """ or "*" is included in a keyword, the character is considered as separator such as space character.

- Since the search compares continuation of the half-width alphabet with entire word, if you specify a part of an alphabet string, the word cannot be found.

- Since the search compares continuation of the half-width numeric with entire word, if you specify a part of an numeric string, the word cannot be found.

e.g. If you try to find messages which contain "Internet".

Search Keyword	Hit/Not Hit
Inter	Not Hit
net	Not Hit
Internet	Hit
INTERNET	Hit

e.g. If you try to find messages which contain "Number1234".

Search Keyword	Hit/Not Hit
Num	Not Hit
Number	Hit
123	Not Hit
1234	Hit
Number1	Not Hit
number1234	Hit

e.g. If you try to find messages which contain "東京大学".

Search Keyword	Hit/Not Hit
東京	Hit
大学	Hit
東京大学	Hit

The way of displaying the number of messages for a folder who has more than 10,000 messages.
In the message list, if the number of messages is more than 10,000 in a folder such as Inbox and Sent, the number of messages is displayed like;

e.g. If you have more than 9,999 messages in the Inbox.
Messages:9999

e.g. If you have more than 10,000 messages in the Inbox.
10000 items or more available

Even if more than 10,000 messages available, you can open any message.
If you want to know the exact number of messages available, please create folders to separate them.
You can add addresses up to 256.
It is possible to specify addresses for "To" "Cc" "Bcc" up to 256 respectively.
If you have several e-mail accounts, you cannot receive messages account by account.
When you click "Receive" button, it receives messages from all the account. You cannot choose individual account for receiving.
Delay of automatic receiving
In automatic receiving, you can specify hour and minute. However if the system is too busy, the receiving process may delay.
When unable to convert received message to UTF-8
Messages are converted into UTF-8 and saved in the message indexes. If a message cannot be converted normally, the following may happen.
_ You have a trouble of Mojibake:garbage characters when open the message.
Disk space settings specification
There is the disk space settings function, however it does not limit the actual disk usage.
It limits total size of messages you send and receive.
* Disk space = the size of all messages you send, receive, save as draft
It saves search and status data other than message data to message indexes files.Therefore, actual disk space usage is more than the size of all the messages.
The number of unread messages might not be right number.
To correct the number, receive messages manually.
The symptom occurred in the following cases.

- Receiving messages automatically just after login.
- If you receive messages during sending, the number of messages in "Draft" may not be right number when "Undo Send" is enabled.
The message which has been saved in the Draft folder is considered unread in the undo process.
When the undo send feature is enabled and If you close the browser when sending a message,
the message is not sent and saved in the draft folder.
When the undo send feature is enabled, please do not refresh or close the browser until the message "The message has been sent."
Please do not change the settings.
If you change the settings such as color setting when sending a message, the message is not sent and saved in the draft folder.
When replying with a HTML message, the prefix is not added.
Users cannot access to Denbun if the Optimize Message Indexes is performed for the users.
"Busy" error may be occurred when a user tries to delete a message or filter a message during the automatic receive is running.
If you encounter the error, please wait for a while and try it again.
When a virus infected message is received, the message could be deleted by anti-virus Software.
In this case, when you open the message, the error "The message does not exist. It was moved or deleted. Please refresh to display latest information." is displayed.
Limitation in Microsoft Internet Explorer 7
- Please refer the FAQ ( 1 , 2 ) for the detail of restrictions (written in Japanese).
Limitation with Safari (Browser)
- Copy & Paste cannot be used to attach files.
- In the message list, if you scroll often, then memory consumption is increased and the operation becomes slow. We are investigating now.
- Uploading files might be failed. (Only with Safari for Mac)
* The behavior in Keep Alive may make the problem. We are investigating now. We are investigating now. If you feel it takes too long, please retry it.
The input method cannot be switched to "Hiragana". (Only with Safari for Mac)
If you focus a password field, this problem occurs.
You can use a shortcut key or choose "Reconvert" from the menu to switch to "Hiragana".
The shortcut key switched to "Hiragana" is as follows.
For "Kotoeri": "control + shift + J"
For "ATOK": "control + shift + Z"
- When you show the context menu by using right mouse click, a focused item is not highlighted.
Limitation with Firefox
- Copy & Paste cannot be used to attach files.
- If you use Firefox add-on, "Firebug" and "User Agent Switcher" at the same time,JavaScript error "userAgentButton is null" might occur.
Limitation with Google Chrome
- Copy & Paste cannot be used to attach files.
- Receiving messages in Gmail's Spam folder cannot be received.
This limitation is due to Gmail specification.
Receiving messages in Gmail's Spam folder cannot be received. This limitation is due to Gmail specification.
Limitations on tablets.
- There are some common limitations in iPad and Android.
  - Displaying the context menu by right mouse click and drag & drop cannot be used.
    Due to this limitation, the following operations cannot be used.
      - On the mail screens
        - Cannot move messages to a folder.
        - Cannot change a name of folders.
        - Cannot move folders.
      - On address screens
        - Cannot move contacts to a contact group.
        - Cannot change a name of contact groups.
        - Cannot open the screen to send a message to a contact group.
        - Cannot open the detail screen of a contact when selection contacts on the contact selection screen.
      - On user list screens
        - Cannot move users to a personal group.
        - Cannot change a name of personal groups.
        - Cannot open the screen to send a message to a personal/common group.
        - Cannot open the detail screen of a user when selecting users on the user selection screen.
  - Cannot choose multiple items in the list.
  - When going back to the detail screen or edit screen in the list, scroll position goes back to the top.
- In iPad, there are following limitations.
  - Cannot attach files on message composing screen.
  - "Undo Send" function of e-mail cannot be used. (Only in the case of iOS5, it can be used)
  - Mail of HTML form cannot be edited.
  - Cannot export address book.
- In Android, there are following limitations.
  - Font and format selection on HTML message composing screen does not work correctly.
  - Cannot open ".eml" formatted attachment file on the message screen.