FAQ

Denbun IMAP version Frequently Asked Questions

Installation Questions

No. Question Applied
001 I'm using desknet's Web server, but a script error occurred and I can't login. Ajax
Flash
002 I get "-10028" and the login screen is not displayed (mobile version)  
003 Just after installing, when I try to login I get a message link "Failed to create IMAP folder". Ajax
Flash
004 When I drag & drop a file, I get a message like "This is not a property or method that the object doesn't support" and I can't attach the file. Ajax
005 Just after installation, I get a message like "Failed to issue a license key for evaluation". Ajax
Flash

Using Questions

No. Question Applied
001 I can see a message but I can't get message text when I print it out. Ajax
002 I get a message like "Failed to send mails. The E-mail address may be wrong.", however the address should be correct. Ajax
Flash
003 When I compose or receive messages in ISO-8859-14 Celtic (ISO) or ISO-8859-7 Greek (ISO), I have a trouble of Mojibake:garbage characters. Ajax
004 When I receive messages sent from Denbun in Outlook, Outlook Express, I have a trouble of Mojibake:garbage characters. Ajax
Flash
005 When I receive messages sent from Denbun in Outlook, Outlook Express, the character positioned at 0xAE and 0xBE is displayed in other character code set (KOI8-RU). Ajax
Flash
006 I can't search data in Japanese characters. Ajax
Flash
007 When I check "All" for "Search in" option, all the messages in the folder are found. Ajax
Flash
008 (Only for Japanese information available because this is Japanese Mobile phone specific question) au,ソフトバンクにて簡単ログイン設定で登録ボタンを押すと「お使いの携帯端末の個体識別情報を取得できないため、簡単ログインの設定をすることができません。」というメッセージが表示されるのですが。  
009 When I import or export data, I have a trouble of Mojibake:garbage characters. Ajax
010 When I compose a message or open a message in Firefox ver2.0.0.1, the loading Icon is displaying continuously. Flash
011 When I open new message screen, I get a message like "Wrong URL". Flash
012 Some messages are not found in the search. Ajax
Flash
013 When the trash setting is activated? Ajax
Flash
014 I get a message like "Failed to search IMAP messages" Ajax
Flash
015 When I try to delete a user, I get a message like "Failed to delete personal database".  
016 After changing the Login ID, the filter doesn't work. Ajax
Flash
017 In Flash version, the folder name and error messages are displayed in English. Flash
018 The attachment Icon is not displayed even if a file is attached with a message. Ajax
Flash
019 I can't move messages that moved by the filter function. Ajax
Flash
020 I get a message like "Failed to search IMAP message. It does not support the character set specified" and I can't search in messages. Ajax
Flash
021 In NEC ExpressMail, when I click the second level of the folders, Space used is not displayed. Ajax
022 When I setup [Volume Use Rate] in the administrator's screen, I get a message like "Failed to get message volume information in IMAP." Ajax
Flash
023 When I search in messages, I get a message like "Failed to search. It does not support the running environment." Ajax
024 If the web server is a Windows OS, when I try to download messages, "Failed to create a zip file" is displayed. Ajax
025 With a directory service, any keyword in Japanese cannot match any words. Ajax
026 I cannot read the QR code…  

Administration Questions

No. Question Applied
001 What should I back up? Ajax
Flash