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Support Service

The support service is free of charge for 1st year. If you wish to use the support service, you have to pay the fee.

Support Services Agreement
(Written in Japanese)

Support Service Outline

1. 1. Technical Support
Answer questions regarding Denbun sent by e-mail or FAX.
* Basically we do not accept questions by telephone, our customer center may answer questions if their difficulty is low.
Customer Center TEL: 045-640-5775 -> Only for low difficulty questions.
2. 2. Re-issuing License Key

Important Information (9/30/11):   Online application for Re-issuing license keys (Written in Japanese)

Re-issuing License Key due to changes of Denbun server (Hardware)
* The license key has to be re-issued when the server environment is changed and new customer code is displayed.
Apply License Key Online (Available in Japanese)
3. 3. Special Prices for Version Up Module
We provide special prices for major version up.
* If we change the application drastically such as adding functions (Major version up) and charge the fee for it, we provide special pricing.

Support Service Free

Type of Denbun Support Service Denbun Standard License Fee Denbun Academic License Fee
A Service 10 User License ¥ 10,500
(Excl. Tax ¥ 10,000)
¥ 5,250
(Excl. Tax ¥ 5.000)
B Service Up to 50 User License ¥ 39,900
(Excl. Tax ¥ 38,000)
¥ 26,250
(Excl. Tax ¥ 25,000)
C Service Up to 100 User License ¥ 73,500
(Excl. Tax ¥ 70,000)
¥ 48,300
(Excl. Tax ¥ 46,000)
D Service Up to 200 User License ¥ 126,000
(Excl. Tax ¥ 120,000)
¥ 84,000
(Excl. Tax ¥ 80,000)
E Service Up to 300 User License ¥ 157,500
(Excl. Tax ¥ 150,000)
¥ 107,100
(Excl. Tax ¥ 102,000)
F Service Up to 500 User License ¥ 220,500
(Excl. Tax ¥ 210,000)
¥ 147,000
(Excl. Tax ¥ 140,000)
G Service Up to 700 User License ¥ 264,600
(Excl. Tax ¥ 252,000)
¥ 176,400
(Excl. Tax ¥ 168,000)
H Service Up to 1000 User License ¥ 315,000
(Excl. Tax ¥ 300,000)
¥ 210,000
(Excl. Tax ¥ 200,000)
I Service Up to 1500 User License ¥ 378,000
(Excl. Tax ¥ 360,000)
¥ 252,000
(Excl. Tax ¥ 240,000)
J Service Up to 2000 User License ¥ 420,000
(Excl. Tax ¥ 400,000)
¥ 294,000
(Excl. Tax ¥ 280,000)
K Service Up to 3000 User License ¥ 504,000
(Excl. Tax ¥ 480,000)
¥ 378,000
(Excl. Tax ¥ 360,000)
L Service Up to 5000 User License ¥ 630,000
(Excl. Tax ¥ 600,000)
¥ 525,000
(Excl. Tax ¥ 500,000)
Unlimited Please ask the fee for support service for more than 5,001 users.
  Denbun Standard License Fee Denbun Academic License Fee
Load-balancing Server License
Support Service
¥ 105,000
(Excl. Tax ¥ 100,000)
¥ 73,500
(Excl. Tax ¥ 70,000)
Order Online - IMAP Version Support Services

Example of Purchasing Support Service

If you purchase an additional license and the service fee is changed, new service fee will be applied when purchasing the support service next year.

E.g.1 If a customer purchases 50 user license for the first time and purchases additional 50 user license within a year, the support service fee is;
The support service is for 50 User + 50 Users = 100 User License, and the fee for next year is ¥ 73,500- (Standard License).
The fee for the first year is free of charge.
E.g.2 If the customer purchases another 100 user license during the period of the support service for 100 user license.
The support service is for 100 User + 100 Users = 200 User License, and the fee for next year is ¥ 126,000- (Standard License).
* The service fee remains ¥ 73,500- and there is no additional charge.